Tracking link

Once your order has been shipped, you will receive an email with a link allowing you to track your order on our carrier’s website. 🚚

You will also be able to access your delivery tracking via your account, under the “My orders” section.

Contact your carrier

Your façade order has been dispatched, and you'd like to find out more?

Don't hesitate to contact your carrier directly. Your parcels are in their hands, and they'll be the best people to answer your questions!

➡️ To find out who your carrier is: click on the tracking link in your Plum Living customer account.

• Rhenus (UK)

• By WhatsApp : https://bit.ly/whatsapprhenus  

• Agediss (EU)

• By phone : 0800732525 (N. green)
• By email : via their contact form on the Agediss Customer Area

To find out more about how your delivery will work, please read our dedicated article here. 🚚

In case of missing or damaged parcels

1. Inform the delivery driver and accept the delivery despite the missing or damaged parcel(s). 
2. Sign the delivery note stating: “with reservations, partial delivery: X parcels received out of Y” or “with reservations, X damaged parcels”, specifying the issue (damaged packaging / opened package). 
3. Log in to your account, go to the “My orders” section, and report the issue within 72 hours using the dedicated button. We will get back to you as soon as possible to find a solution. After this period, we consider that various issues may occur on a worksite, and we cannot be held responsible for any damage to an item.